How to lodge a consumer complaint online

How to lodge a consumer complaint online

You are just one simple step away from lodging a consumer complaint. Follow these steps.

Consumers rights are often been taken for granted by the seller. Often the buyer feels lethargic to even know about their rights. Baffled by the fact of going to court or lodging an FIR, people do not complain if they cheated with a wrong price, product or service. Nevertheless, contrary to the fact that people what people preserve in their imaginations, filing a consumer right complaint is a piece of cake – all you need to do it visit https://consumerhelpline.gov.in/.

Steps to lodge consumer complaint

Step one: Visit the official website of consumer rights complaints https://consumerhelpline.gov.in/

Step two: Dial toll free number 1800114000 or 14404 given on the homepage.

Step three: You can make a call to the number and speak about your issue directly with the concerned officer.

Step four: Your complaint will get registered, take your complaint number for future reference.

Step five: You will receive an email or a message describing your issue.

Step six: Acknowledge the email and address to the one you have complained directly on mail describing what really bothered you about their services.

The phone lines are active on all days from 09:30 am To 05:30 pm except for national holidays.

Other ways to get your complaint lodged

  • SMS at 8130009809
  • Register yourself at https://consumerhelpline.gov.in/user/signup.php
  • You can also leave your complaint via Consumer App at https://consumerhelpline.gov.in/apps/consumerapp/

Who is a consumer?

A consumer is a person who purchases a product or avails a service for a consideration, either for his personal use or to earn his livelihood by means of self-employment. The consideration may be:

  • Paid
  • Promised
  • Partly paid and partly promised.

It also includes a beneficiary of such goods/services when such use is made with the approval of such person.

Under the breach of following rights, a consumer can lodge a complaint

The Consumer Protection Act guarantees the following six Consumers Rights:

1. Right to Safety

The right to be protected against the marketing of goods and services, which are hazardous to life and property.

2. Right to be informed

The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.

3. Right to Choose

The right to be assured, wherever possible, access to a variety of goods and services at competitive prices.

4. Right to be heard

The right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate fora.

5. Right to Redressal

The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.

6. Right to Consumer Education